Shipping Terms & Conditions
Free world wide delivery is included in the price of your frames. We want the whole world to fall in love with Specs Addict, so the cost of shipping is paid by us.
Specs Addict will use its best endeavours to send your order via registered post with an international courier of our choice. You can expect to receive your order within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.
Please note that a signature is required for delivery and we will not deliver to PO Boxes. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
Please do not put a PO Box as your delivery address. If you do, your order will not be delivered.
If you leave special delivery instructions you are authorizing the couriers to leave a parcel without a signature. We cannot accept claims for loss or damage in these cases. If no one is home to sign for your parcel it will be delivered to the nearest post office.
If you live in a “remote area”, there may be a remote location delivery service fee which is charged by the courier company. At the time of purchase we will inform you if your location falls within a “remote location” and whether a surplus fee will be incurred. If a remote location additional fee is incurred by virtue of your location, this additional fee will be payable you as the purchaser but the original courier cost will be covered by Specs Addict.
Specs Addict will not be liable for any extra surplus delivery shipping fees whatsoever, including but not limited to remote location fees.
Specs Addict provides free worldwide shipping to non remote locations anywhere in the world as considered by the courier company of our choice.
Specs Addict will endeavour to have your frames delivered to your door within 14 business days (time is estimated in business days only – week-end, holidays, customs clearance, etc, are not included). However, we do not guarantee that your frames will arrive within this time. Specs Addict makes all reasonable endeavours to ensure you receive your frames as quickly as possible. You can check your order status in your account, or please contact us for further information regarding the status of your order.
Gift Certificate/Discount Coupon Terms and Conditions
Specs Addict Gift Certificates and Discount Coupons may be used as a method of payment for purchase on www.specsaddict.com.au. There is no fee for usage of a Gift Certificate or Discount Coupon.
Each Gift Certificate/Discount Coupon has a unique Reference Number which must be entered in the shopping cart to make a payment.
If you make a purchase in excess of the outstanding value of your Gift Certificate/Discount Coupon, you will need to pay the remaining amount using another form of payment accepted by Specs Addict.
If you make a purchase that is less than the outstanding value of your Gift Certificate, the Gift Certificate will store any remaining value until expiry, and you can make another purchase using the same Reference Number.
All Gift Certificates/Discount Coupons have an Expiry Date. The entire value must be used before the Expiry Date. After the Expiry Date, the Gift Certificate/Discount Coupon has zero value.
If you lose your Gift Certificate/Discount Coupon, please contact us as soon as possible to inform us of your name, from where you obtained your Gift Certificate/Discount Coupon, the value outstanding and the Gift Certificate/Discount Coupon Reference Number if possible.
It is your responsibility to keep the Gift Certificate/Discount Coupon Reference Number safe. If you fail to do so, any unauthorised usage may not be refunded.
Should there be any dispute we will seek to resolve it amicably and fairly with you. Should this not be possible, we will seek independent arbitration.
Specs Addict may change these terms and conditions from time to time. The current terms and conditions can be found at www.specsaddict.com.au/eyewear/terms-conditions